Track Your Order
Follow your package from our door to yours — and what to do if it seems stuck.
How to check your order status
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1
Go to your account
Tap the account icon at the top right of any page (or the button below) and enter the email address you used when ordering.
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2
Enter your 6-digit code
No password needed — we email you a one-time code. Type it in and you’re signed in.
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3
Open your order
You’ll see all your orders, newest first. Tap one to see its full delivery timeline — confirmed, on its way, out for delivery, delivered.
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4
Follow the carrier link
The tracking number links straight to USPS/UPS for the most detailed, up-to-the-minute scan history.
Common tracking situations
“Label created” for days
We’ve packed your order and the carrier hasn’t scanned it yet. Tracking usually comes alive within 1–2 business days of the label being created.
No movement for 3+ days
Packages sometimes travel between scans, especially across regions. If nothing updates for more than 5 business days, contact us and we’ll open a trace with the carrier.
Marked delivered, not received
Check with household members and neighbors, and look around porches and mailrooms — carriers occasionally scan early. If it hasn’t appeared within 48 hours, reach out and we’ll make it right.
Still can’t find it?
Chat with us or email support@nesashemp.com with your order number — we’ll track it down for you.
Nesa's Hemp LLC · 1845 Oak St Suite 15, Northfield, IL 60093, United States · support@nesashemp.com